Purpose and Values Centered Life

Purpose and Values Centered Life

I recently wrote a white paper about the impact of companies when their leaders focus on the company’s purpose and reinforce the company’s core values. As we approach a season of special DAYS: Father’s, Graduations & Weddings, it occurred to me that the same...
A Thought About Trust…

A Thought About Trust…

A Thought About Trust… As leaders we are called upon to inspire others to follow our lead and walk alongside us on a journey that is bigger than us – this journey can be accomplished through the collaboration of groups of people with similar values, vision and...
Growing Your Business through the Next Generation

Growing Your Business through the Next Generation

Owning a business is tricky. Owning a family business is even trickier. Why? Because often, family-operated businesses tend to assume that everyone is on the same page when it comes to day-to-day involvement. Making the issue even thornier, family business owners...
Customer Service Creates Happy Customers

Customer Service Creates Happy Customers

When it comes to the success of your business, customer service is critical. Attracting a new customer can cost up to 5x more than retaining an existing one. Keeping customers happy makes good economic sense. A culture of exceptional service should be a priority at...